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Client Service Representative

Company Name:
1st Source Bank
CLIENT SERVICE REPRESENTATIVE (#25367)
LaPorte Boyd Banking Center, LaPorte, IN
1st Source Bank is the largest locally controlled financial institution headquartered in the northern Indiana-southwestern Michigan area. 1st Source operates 80 banking centers in 17 counties, 22 1st Source Bank Specialty Finance Group locations nationwide, nine Trust and Wealth Management locations and eight 1st Source Insurance offices. We deliver a comprehensive range of banking services along with highly personalized attention to our clients, individuals, businesses and communities. Our mission is to help our clients achieve security, build wealth and realize their dreams.
Come work for an organization that consistently receives awards as the Favorite Bank in the area - whether it's in Indiana or Southwestern Michigan. We are a top rated bank and have been recognized for our integrity and the exceptional services we provide to our clients. 1st Source has also been recognized for our strong workplace environment that values its employees and our positive work culture that includes respect, communication, opportunity and being part of a team.
We base employment on an individual's values, personality, experience, skills, and talents. We value our colleagues and treat each with honesty, dignity and respect. We are committed to creating a diverse team of professionals whose strengths improve our ability to serve our customers.
_Position Summary_
Provides clients with friendly service and meets financial needs by completing transactions and uncovering other opportunities to promote additional services.
_Essential Requirements_
Processes banking center transactions, cash machine and vault balancing activities, following policies and procedures
Greets clients and promotes bank products and services
Answers inquiries and refers clients to appropriate client services specialist
Utilizes problem resolution process for appropriate levels of service
Participates in retail sales programs to help meet personal and banking center goals
Participates in community projects and appropriate educational programs related to the position
Responsible for the completion of all compliance training related to the position
Must understand all applicable laws and regulations that apply to the position and complies with the requirements
_Experience/Skills_
One (1) - two (2) years of customer service experience preferred
High School Diploma/GED required
Customer service and sales oriented
High degree of attention to detail
Good written and verbal communication skills
Good PC skills
Cash-handling experience
Ability to cross-sell bank products and services
Highly motivated
Ability to work in a team atmosphere
Ability to protect the confidentiality/privacy of others as appropriate, as well as of company documents and records
Ability to handle multiple tasks in a fast-paced environment
Hours of Operation
Lobby
Drive-Thru
Sunday
Closed
Closed
Monday
9:00 - 5:00
7:00 - 7:00
Tuesday
9:00 - 5:00
7:00 - 7:00
Wednesday
9:00 - 5:00
7:00 - 7:00
Thursday
9:00 - 5:00
7:00 - 7:00
Friday
9:00 - 5:00
7:00 - 7:00
Saturday
9:00 - Noon
8:30 - Noon
Equal Opportunity Employer - M/F/Disability/Veteran
Equal Opportunity Employer - M/F/Disability/Veteran

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